FAQ
Frequently Asked Questions
Chronic Care Management (CCM)
CCM is a service provided by Vitality Track that supports individuals with two or more chronic conditions. Our program includes regular check-ins, personalized care plans, and 24/7 access to healthcare professionals.
If you have two or more chronic conditions expected to last at least 12 months, or until the end of life, you may qualify for our CCM services.
You’ll receive comprehensive care coordination including medication management, lifestyle modification support, and coordination with specialists and other healthcare services.
Yes, through Vitality Track’s secure patient portal, you can access your health records and personalized care plan anytime.
Your care team will check in with you at least once a month, or more frequently if needed, to monitor your health and adjust your care plan.
Absolutely. Vitality Track adheres to strict privacy policies and complies with all HIPAA regulations to ensure your health information is protected.
The cost of CCM services at Vitality Track may be covered by your health insurance, including Medicare. We can help you understand your insurance benefits and any potential out-of-pocket costs
Enrollment is simple. Contact us through our website or call our support line, and our team will assist you with the enrollment process.
Yes, you can cancel your CCM services with Vitality Track at any time. Simply contact our customer support team for assistance.
Your care team may include doctors, nurses, pharmacists, dietitians, and other healthcare professionals who specialize in chronic care management.
Frequently Asked Questions
Remote Patient Monitoring (RPM)
RPM is a healthcare service that allows us to monitor your health data in real-time using connected devices, enabling us to provide timely interventions and support.
RPM uses digital technology to collect health data from individuals in one location and securely transmit that information to healthcare providers in a different location for assessment and recommendations.
Commonly monitored data includes vital signs like heart rate, blood pressure, blood glucose levels, and oxygen saturation, among others.
RPM is particularly beneficial for patients with chronic conditions, post-hospitalization, or those requiring close monitoring. Your healthcare provider can help determine if RPM is right for you.
Contact Vitality Track to discuss your needs, and we can guide you through the setup process, including device selection and training on how to use them.
Yes, Vitality Track provides comprehensive training to ensure you are comfortable and confident in using the RPM devices.
If abnormal readings are detected, your care team will be alerted and will follow up with you to provide guidance or adjust your treatment plan as necessary.
Absolutely. You can access your data through Vitality Track’s secure patient portal, helping you stay informed and engaged in your health.
Many insurance plans, including Medicare, cover RPM services. We can help you understand your coverage and any potential costs.
Vitality Track takes your privacy seriously. All data transmitted through RPM devices is encrypted and stored securely, complying with HIPAA regulations to protect your health information.